Wondermat warranty

RETURN POLICY, GUARANTEE and WARRANTY

HOME	HELP
ORDER INFO
CATALOG
MAKE-A-MAT CALCULATOR
SELECT-A-MAT
OUTLET CENTER
DESIGN CENTER
TRADE SHOW CENTER
SPORT MAT CENTER
INSTALLATION
PHOTO GALLERY
ABOUT US
TALK TO US
REQUEST SAMPLES

RETAIL RETURN POLICY:
We want you to be happy with your floor. If you are not, you should contact your retailer or call us directly at 1-888-809-6633. We have a 90 DAY money back policy on new, unused and unopened mats.

There is a 25% restocking fee on all returned orders.

Returns must be in new condition, which means no dirt, footprints, scuffs or scrapes. If the mats have been used in any way they can not be returned, so make your final design adjustments as soon as you lay the mat down and look at it.

If we mess up and send you the wrong color, or a defective tile, we replace it at no cost, including all the shipping (at normal ground rates).

If you want to return anything for exchange or credit please send it, pre-paid, to the address below.
We can not accept COD returns. Please call us.

Shipping and handling costs are not refundable.

Custom Cut and Made-to-Order products are not returnable.

We do not accept other companies mats in exchange or for refund.

RETAIL GUARANTEE: Our guarantee is that you are going to like your new floor or mat. If you don't like it after you set it up, put it back in its boxes and send it back. We'll credit your account. That's been our policy for years. Our return rate was less than 1/4 of 1% in 2010, which is pretty amazing, and a testament to the quality of our products. Wondermat will withstand normal daily use (kids at play, aerobics, exercise, heavy foot traffic and general romping around) Wondermat will withstand normal daily cleaning (Vacuum, mop or wipe), and may be cleaned with household chemicals like Formula401 or Windex if especially dirty. We don't recommend using abrasive chemicals, but a soft brush and detergent is fine. Wondermat is waterproof. It's a closed cell foam that does not absorb water like a sponge. It floats. It can be used around all NON-CORROSIVE liquids. All COATED mats should not be used outdoors or in wet areas! See Warranty for details.
WARRANTY: Most of our products carry a 5 Year Limited manufactures warranty. Each product Series has it's own written warranty. Click on the links below for details:

Wondermat product specific warranties
Standard Series Mats	Sport Series Mats	Designer Series Mats	Carpet Series Mats

If it doesn't say WONDERMAT®... You just have to wonder.™
HOME USES	INSTITUTIONAL USES	BUSINESS USES
Children's Play areas	Preschool & Daycare	Trade Shows & Conventions
Basement floors	Elementary Schools	Anti-Fatigue flooring
Home Gyms & Weight Rooms	Libraries	Gyms & Health Clubs
Aerobic and Exercise areas	Doctor & Dental Offices	Aerobic, Dance & Tumbling
Patios and Decks	Hospitals	Warehouses & Work Stations
Kitchens & Bathrooms	Physical Therapy areas	Martial Arts Studios
Entry mats & Garages	Pool, Spa & Wet areas	Ice skating rinks

Toll-Free
Order Line
1-888-809-6633

Int'l / Local

1-949-362-8445

Fax

1-801-207-2269

| Home | Site Map | Talk to Us |

Privacy Policy & other Legalities