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Since 1992

 SHIPPING & HANDLING

GET THE FREE SAMPLES!

 Please order the FREE Samples if you are not familiar with our products or there is any kind of doubt in your mind about color, surface texture or the thickness of any product.  The last thing we want to happen is for anyone to have to ship back a full order at their own expense.  We do NOT pay for return shipping if you place an order and we ship you what you ordered.  We know exactly how expensive shipping is, and we have pretty good discounts;  but if you have to return a full order to us, you will probably pay a lot more than we charged you.  Get the FREE Samples!
SHIPPING TIME:

How long does it take to get your order? Check the UPS Time-in-Transit Map for a specific delivery estimate to your location. Our warehouses are in Southern California.
ORDER TRACKING:

On the day that we ship your order,  the tracking numbers assigned to each box are automatically Emailed to you by the carrier along with an estimated delivery date. Use those numbers with our Tracking Tools to follow your order as it winds its way to your location.
WONDERMAT®
U.S. MAINLAND
BASE SHIPPING RATES		 Our base shipping rates are calculated using our account specific current UPS rate data, which means our discounts are passed on to you.  Large orders to residential addresses may be shipped via UPS Hundredweight or Multi-box to take advantage of discounts. Oversized box fees and residential delivery fees charged by UPS are calculated into the final shipping charge.  The Fuel surcharge and Rural delivery fees charged by UPS are paid by us.
BACKORDERED ITEMS:

The Stock Status in the Catalog is generally correct, but if an ordered tile size/color or pattern is not in stock by the time your order reaches the shipping department, you will receive an Email and a phone call from us to let you know when the requested item will be available for shipment and to see if an alternate color or pattern will work.
OVERSIZED AND OVERWEIGHT CARTONS: Effective March of 2007, full boxes of 1, 2, 3-Foot and 1-Meter tiles are considered "Oversized" by UPS, FedEx and the Postal Service and are now shipped based on their dimensional weight instead of their actual weight.  This is a major change in how shipping charges are calculated, and it is reflected what we are being charged.  In response, we have reengineered several boxes to fall below the oversized threshold, and lobbied the carriers for a lower weigh threshold on these boxes for multi-weight discounts.  This will help with larger orders and will be reflected in the shipping charges as events unfold.
1, 2 and 3 DAY 
SHIPPING:		 We can provide Next Day, Two Day and Three Day service via UPS or FedEx, but be warned that these services are expensive because of the size/weight ratio of our products. Shipping costs are based on box dimensions rather than weight if we move it on an airplane. Please call us if you desire these services. Toll Free: 1-888-809-6633 or Local/International: 949-362-8445
APO / FPO
Addresses:		 We DO ship to APO and FPO addresses via the U.S. Postal Service.  3-Foot and 1-Meter tiles are too large to ship via the Postal Service, so we can not ship these items. Please fill out your order and send it with address information, but no payment information. Provide a valid Email address and we will email you back an exact shipping quote for your order.
Alaska, Hawaii and
U.S. Territories:		 For shipments to Alaska, Hawaii, Puerto Rico, Guam, and the Virgin Islands, please fill out your order and send it without any payment information. Provide a valid Email address and we will email you back an exact shipping quote for your order.
CANADA: For shipments to Canada, shipping costs are shown on the order form.  From our US warehouse to your entry point will be 2 to 5 days depending on your location, after that, you can expect a week to go through your customs service, then another day or two for it to be delivered to your address.  Be advised that Wondermat is a Non-NAFTA item, being made in Taiwan.  Additional duties will be billed by the Canadian government. We DO ship using the POSTAL SERVICE to Canada, except for express orders which will be sent via FedEx.
INTERNATIONAL SHIPMENTS: For other International destinations, please fill out your order and send it with address information, but no payment information. Provide a valid Email address and we will email you back an exact shipping quote for your order.
SALES ITEMS: Already discounted items from our Outlet Center do not receive additional discounts in the final order process at checkout time.
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POPCORN International, Inc.
10 Meadowpoint
Aliso Viejo, CA 92656

Email: infomain@wondermat.com

Toll-Free
 Order Line
1-888-809-6633		 Int'l / Local

1-949-362-8445		 Fax

1-801-207-2269
Privacy Policy & other Legalities

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