|
GET THE
FREE SAMPLES! |
Please order the
FREE Samples if you are not familiar with our products or there is any kind
of doubt in your mind about color, surface texture or the thickness of any
product. The last thing we want to happen is for anyone to have to
ship back a full order at their own expense. We do NOT pay for return
shipping if you place an order and we ship you what you ordered. We
know exactly how expensive shipping is, and we have pretty good discounts;
but if you have to return a full order to us, you will probably pay a lot
more than we charged you. Get the FREE Samples! |
| SHIPPING TIME: |
How long does it take to get
your order? Check the
FedEx Time-in-Transit Map
for a specific delivery estimate to your location. Our warehouses are in Southern California. |
| ORDER TRACKING: |
On the day that we ship your order, the tracking numbers assigned to
each box are automatically Emailed to you by the carrier along with an estimated delivery date. Use those numbers
with our FedEx
Tracking Tools to follow your order as it winds its way to your location. |
WONDERMAT®
U.S. MAINLAND
BASE SHIPPING RATES |
Our base shipping rates
are calculated using our account specific current FedEx rate data, which
means our discounts are passed on to you. Residential deliveries
are calculated using FedEx Home Delivery Service and Business deliveries
are calculated using FedEx Ground service. Large orders to residential
addresses may be shipped via FedEx Ground to take advantage of
Hundredweight or Multi-box discounts. Oversized box fees and residential
delivery fees charged by FedEx are calculated into the final shipping
charge. The Fuel surcharge and Rural delivery fees charged by
FedEx are paid by us. |
| BACKORDERED ITEMS: |
The Stock Status in the Catalog is
generally correct, but if an ordered tile size/color or pattern is not in
stock by the time your order reaches the shipping department, you will receive
an Email and a phone call from us to let you know when the requested item will
be available for shipment and to see if an alternate color or pattern will
work. |
| SHIPPING DISCOUNTS: |
All orders over $50.00 receive some sort of discount on the actual
shipping charge. The discount is intended to
offset high shipping costs on larger orders. Shipping is a very real expense for us, but you will
find that the volume discounts take the edge off the actual cost of
shipping your order. |
| OVERSIZED AND OVERWEIGHT CARTONS: |
Effective March of 2007, full boxes of 1, 2,
3-Foot and 1-Meter tiles are
considered "Oversized" by UPS and FedEx and are now shipped
based on their dimensional weight instead of their actual weight.
This is a major change in how shipping charges are calculated, and it is
reflected what we are being charged. In response, we have
reengineered several boxes to fall below the oversized threshold, and
lobbied FedEx for a lower weigh threshold on these boxes for
multi-weight discounts. This will help with larger orders and will
be reflected in the shipping charges as events unfold. |
1, 2 and 3 DAY
SHIPPING: |
We can provide Next Day, Two Day and Three Day
service via UPS or FedEx, but be warned that these services are expensive because of the size/weight ratio
of our products. Shipping costs are based on box dimensions rather than weight if we move it on an
airplane. Please call us if you desire these services. Toll Free: 1-888-809-6633 or Local/International: 949-362-8445 |
APO / FPO
Addresses: |
We DO ship
to APO and FPO addresses via the U.S. Postal Service. 3-Foot and
1-Meter tiles are too large to ship via the Postal Service, so we can
not ship these items.
Please fill out your order and send it with address information, but no
payment information. Provide a valid Email address and we will email you
back an exact shipping quote for your order. |
Alaska, Hawaii and
U.S. Territories: |
For shipments to Alaska, Hawaii, Puerto Rico, Guam,
and the Virgin Islands, please fill out your order and send it without any payment information. Provide a valid
Email address and we will email you back an exact shipping quote for your order. |
|
CANADA: |
For
shipments to Canada, shipping costs are shown on the order form.
From our US warehouse to your entry point will be 2 to 5 days depending
on your location, after that, you can expect a week to go through your
customs service, then another day or two for it to be delivered to your
address. Be advised that Wondermat is a Non-NAFTA item, being made
in Taiwan. Additional duties will be billed, and ultimately passed
on to us to pay, which is why there is a 10% duty added to orders being
shipped to Canada. |
| INTERNATIONAL SHIPMENTS: |
For
other International destinations, please fill out your order and send it
with address information, but no payment information. Provide a valid
Email address and we will email you back an exact shipping quote for your order. |
| SALES ITEMS: |
Already
discounted items from our
Outlet Center do not receive additional discounts in the
final order process at checkout time. |
